Complaint Process Evaluation

By completing this survey you are providing the Commission with valuable feedback.We estimate this should take 1 minute to 5 minutes to complete. Your answers will be used for de-identified reporting purposes, and to improve service delivery.

Please indicate how satisfied you feel about the Queensland Human Rights Commission complaint process

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OUTCOME of the complaint

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FAIRNESS of the process

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CLARITY of letters and brochures

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RELIABILITY of the information provided

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TIMELINESS of the process

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Please use 1 for least satisfied and 5 for most satisfied.

Did the Conciliator

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Help you feel comfortable talking to them?

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Understand your point of view?

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Treat you with respect?

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Listen to you?

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Give you reasons for any decisions they made?

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Tell you about the progress of this complaint?

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Please use 1 for least satisfied and 5 for most satisfied.

Did the complaint process improve your understanding of your rights and responsibilities under anti-discrimination and/or human rights law?

YesNo

Please select either Yes or No

Overall, how satisfied were you with the complaint process?

Very SatisfiedSatisfiedNeutralUnsatisfiedVery Unsatisfied

Please select one of the following options:

In relation to this complaint, please indicate which role you had:

ComplainantComplainant's lawyerOther complainant's advocateComplainant's support personRespondentRespondent's lawyerOther respondent's advocateRespondent's support person

Please select one of the following options:

Did we meet your specific needs? (ie. disability, cultural)If yes, how did we meet your specific needs? If not, what could we have done better?

Any other comments?If you would like to share any additional comments, please enter them below. Note: Maximum 600 characters.

Please insert your complaint reference number and name of your conciliator *

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